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‘ANONYMOUS’ letter writer (July 17) makes serious accusations about the efficiency and courtesy of Solihull Community Housing.

‘ANONYMOUS’ letter writer (July 17) makes serious accusations about the efficiency and courtesy of Solihull Community Housing. As the tenants’ ‘Scrutiny’ representative to Solihull Council Housing and Regeneration Board for several years, as well as being a member of the SCH Anti-social Panel for 10 years, I can entirely refute his claims.

I know about the case which has gone on for a year. Seemingly everyone else is wrong and only he is right? Staff have bent over backwards for a long time responding to his complaints.

He says ratepayers’ money has been wasted. Wrong. Housing finance is ring fenced and is generated solely by income (rent) from tenants. So in fact, his stubbornness is penalising council tenants. Even so, genuine complaints are always promptly and sympathetically handed.

‘Anonymous’ should hang his head in shame.

Don Bargery, Solihull.

 

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