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Ambulance Service in the top three

WEST Midlands Ambulance Service (WMAS) is one of the best trusts in the country according to official figures from the NHS Information Centre .

WEST Midlands Ambulance Service (WMAS) is one of the best trusts in the country according to official figures from the NHS Information Centre .

It is one of only three Trusts to exceed all of the national performance standards.

There are tough response standards in England in particular the Category A target for immediately life threatening incidents which,with the introduction of Call Connect on April 1 2008, became even tougher.

Now, ambulance trusts have to respond to 75 per cent of Category A calls within eight minutes of the moment the 999 call is connected to the emergency operations centre switchboard. The clock starts ticking whether the call is answered or not.

From 2008 to 2009 crews attended 75.4 per cent of Category A calls within eight minutes which is an almost five percent improvement on the previous year.

Trust chief executive, Anthony Marsh, said: “This is a fantastic performance by our staff who have worked incredibly hard to achieve these figures.

“It has been a real team effort; not only do the staff on our ambulances and response vehicles do everything possible to provide the very best care to patients, our staff in the emergency operations centre work hard to dispatch vehicles quickly and appropriately and provide first rate advice when necessary.

“It is important to note that whilst response times are a useful way of measuring the way the Trust operates, the clinical care we provide to patients is just as important.”

Trust Chairman, Sir Graham Meldrum, added: “I would like to add my thanks to the staff for the way they have performed over the last year.

“There is no doubt that 2008-09 was one of the hardest years that we have ever seen. We had one of the toughest winters on record and call numbers continued to rise quickly.

“Despite this our staff went more than the extra mile to ensure that we provided a very high level of service. I am hugely proud of them and I am sure that the public will be too.”

 

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