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Another Shirley resident criticises BT.

ANOTHER former British Telecom (BT) user from Shirley has come forward to slam the service after he claims the phone and broadband provider left him without an internet connection for four weeks.

ANOTHER former British Telecom (BT) user from Shirley has come forward to slam the service after he claims the phone and broadband provider left him without an internet connection for four weeks.

Stephen Vaughan, of Pear Tree Grove, said he lost his broadband connection earlier this year after a BT engineer came out to fix his phone line.

Mr Vaughan’s problems with BT come after the Solihull News told how pregnant mum Wendy Rood from Shirley was left without a phone line or internet connection for seven weeks.

Mrs Rood was compensated by BT after the company was contacted by us.

“I can completely understand where Mrs Rood was coming from. Someone came out to look at my phone line and I ended up without a broadband connection,” Mr Vaughan, aged 55, said.

“I contacted BT several times but was getting nowhere. In the end I just gave up and decided to change providers.”

A BT spokeswoman said: “Mr Vaughan’s phone line went faulty due to a problem with his own private extensions. He later reported an issue with his broadband service which we were still investigating when he advised us he wanted to change to another supplier. We wrote to Mr Vaughan apologising for it taking longer than we would have liked to resolve his broadband issue.”

 

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