How we use Cookies

At boiling point

I HAVE just received from British Gas my Home Care agreement which covers my boiler.

I HAVE just received from British Gas my Home Care agreement which covers my boiler. It states: maintenance and repair, unlimited call-outs, 24-hour, 365-day-a-year manned customer helpline.

It then goes on to say, although you're not entitled to our non-usage bonus, if this year is trouble-free and you don't need to call on one of our 'expert' engineers, you will receive your discount at your next renewal. I think that depends upon the boiler and it is not my fault, or am I to be penalised?

The annual cost this year is £233.83 - last year it was £199.05. What happened to me was that I had to have three call-outs because of the incompetent engineers. If one engineer could spot the fault why couldn't the other two? I discovered I needed a new water system - and that's only one incident.

Another thing to watch is that you do get your annual check-up. It may start off in April and then you have to remind them in August - conveniently forgotten!

Name and address supplied

 

Journalists

Cathrina Hulse
Multimedia Journalist
Annette Belcher
Multimedia Journalist
Full newsroom contact details
Tell us what's happening in your area.