Mags Courtney-Brown branded managers of Robin Hood Cemetery and Crematorium in Shirley “heartless” after finding her loved ones’ graves covered in the huge mound of dirt from a nearby grave.
“It’s diabolical,” said the hairdresser, who lives near Solihull town centre.
“I’m distraught, completely distraught. This is where my daughter and mother are laid to rest. The shock when I saw it - I thought I was dreaming.”
Mrs Courtney-Brown said the cemetery manager had told her that he did not have the resources to move excavated soil away from graves before a burial.
“It’s appalling, it should never be allowed in a month of Sundays,” she said.
“Finding tonnes of soil dumped on their graves on Mother’s Day was mortifying.
“Certain days of the year; Mother’s Day, Father’s Day, Christmas and Easter, are special. Some people can only visit their loves ones on these occasions and others travel hundreds of miles to do so. I’d hate for them to go through the same as me.
“I just want a bit of humanity and understanding.”
Councillor Diana Holl-Allen, cabinet member for safer communities, said: “We are very sorry Mrs Courtney-Brown has been upset by what has happened.
“When preparing a grave for a burial, it is usual for soil from an excavated grave to be placed temporarily on an adjacent grave - unfortunately we are not able to remove the soil to an alternative location for practical reasons.”