‘ABSOLUTE chaos’ is how one Hockley Heath resident described the new bus service after a fortnight of struggling to cope with the new system.
The radical network shake-up has received its fair share of criticism but none more so than from the leafy village.
Pensioners have been hit the hardest after the bus stop was moved - making it harder and longer for them to catch the bus.
They’re also fuming because the earliest bus they can get on to go into Solihull or the nearest doctors’ surgery in Dorridge with their free bus passes is 10.15am - 45 minutes later than on the previous timetable.
Linda Henman who turns 90 today (Friday) says that she won’t step foot on the S3 after the change.
“The bus stop is too far for me to walk,” said the Belton Close resident. “I prefer to go into Stratford now because the S13 is more reliable.”
A spokeswoman for the Women’s Institute and the Ladies Circles which have nearly 60 members said she is totally frustrated at the change.
“It’s absolute chaos,” she said.
“What seems minute for the planners is in fact huge for us on the ground. We loved going into Solihull at 9.30am on the old service but now we have to wait until 10.15 otherwise we have to pay £1.70 on the 9.15am bus.”
Another gripe they have is the extended walk they now have to make when visiting the doctors in Dorridge. The old service dropped passengers off right outside the surgery but now they have to cross over the road and walk up the hill.
“It may seem like nothing for the youngsters but it’s hard for us,” said pensioner Kate Quigley who lives on Aylesbury Road. “We have to walk much further and I’m absolutely fed up of it already.”
Locals have also complained about the buses also being late but Centro has promised residents that all feedback will be taken on board and said that people should send their opinions to customerrela firstname.lastname@example.org.
A spokeswoman said: “We understand these changes can be confusing but we’re sure that once people get used to them they will find things a lot easier. We welcome people’s feedback from across Solihull and do take comments seriously.”