A RECENT European Court of Justice (ECJ) judgment means that air passengers can claim compensation for delays of three hours or more.
Claims can be backdated to February 17, 2005 onwards. However, the new ruling applies only if the flight departed from an EU airport, or passengers were on an EU airline where the flight landed at an EU airport.
Passengers can apply for compensation if the flight arrived at its destination late and the delay was the airline’s fault, although bad weather, industrial action and safety or security issues will not qualify. The payments range from around £100 to over £500 and amounts of compensation vary according to flight lengths.
If you think you have a valid claim, you should contact the relevant airline with all details of your flight including booking number.
It might be possible to claim under your insurance policy and it is worth checking that before writing to an airline.
I’m afraid there is no independent ombudsman to deal with rejected claims but you could try the UK regulator, the Civil Aviation Authority (CAA), or the European Consumer Centre (ECC).
If the airline refuses your request, you may be able to obtain compensation from your credit card company provided you spent over £100 on your booking on the credit card.
This unofficial website is offering advice on claims: www.moneysavingexpert.com/travel/flight-delays.
They make a good point that you can claim yourself and do not have to use management companies which might prove expensive.
There is also a useful guide on Which’s website: www.which.co.uk/consumer-rights/problem/i-had-a-flight-delay-can-i-get-compensation.
Both websites have templates for letters.
While I can’t guarantee the outcome of any claims, I hope that any constituent who qualifies for compensation is successful.