I READ with interest your article regarding Mrs Bradford and her problems with the Warm Front scheme (Solihull News).
I qualified for a replacement boiler under the scheme four years ago. The boiler became faulty and we found ourselves last winter intermittently without heating and hot water. I lost count of the amount of calls I made to Warm Front to try to get someone to come and assess the problem and it was several months before anyone did.
I was told that the grant was out of date therefore I would have to get the boiler repaired at my own expense but it was only because I insisted that a boiler should be expected to last longer than four years that they agreed to look at it.
I then had to wait for several more months before I was visited by someone from the repair company. He interestingly told me that the make of boiler (a Glo Worm Micron) has a manufacturing fault in its main control board and that they had visited many properties putting the fault right following installation under the Warm Front scheme.
It concerns me how many other people, particularly the elderly, are having the same problems as we did. It is only though perseverance and insistence that I got the fault repaired. As a government scheme someone should be overseeing it to ensure that the work carried out and the products used is to a high standard and someone should be checking the customer service of Warm Front.