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Complaints keep coming from Solihull residents over problems with BT.

MORE frustrated BT (British Telecom) customers have contacted the Solihull News complaining about the phone company’s service with one resident now without his landline for five weeks.

MORE frustrated BT (British Telecom) customers have contacted the Solihull News complaining about the phone company’s service with one resident now without his landline for five weeks.

John Hewitt, from Shirley, told us he is still without a phone line five weeks after first reporting the fault.

“It’s absolutely unacceptable. I understand BT has to dig outside my property to fix the fault but they should have figured this out long before now,” he said.

“We have been without a landline connection all over Christmas, leaving an elderly family member without any means of contact.”

Carole Sutton meanwhile had been without a landline since December 15, although this has now been fixed.

“I’m pleased it has been fixed but I was without a landline over Christmas,” she said.

A spokeswoman for BT stressed each problem is ‘very different,’ adding: “Carole Sutton’s issue was caused by a problem with her own internal wiring. (For which a customer is responsible as it’s not part of the network that Openreach maintains).

“Mr Hewitt’s fault appears to be unusually complicated to pinpoint and therefore remedy. Investigations by engineers found that excavation work was required in order to rectify the fault.”

 

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