How we use Cookies

Complaints soar as trust is named and shamed

LORELY Burt MP has expressed alarm at a 109 per cent increase in complaints about Heart of England NHS trust.

LORELY Burt MP has expressed alarm at a 109 per cent increase in complaints about Heart of England NHS trust.

Last week Solihull Hospital’s health trust was named and shamed as the worst in England for complaints by the Health Service Ombudsman.

The trust received 171 complaints in 2010-2011, up from 82 in the previous year.

Eight of these were investigated by the heath Ombudsman and five were upheld.

Solihull MP Mrs Burt said: “The trust has gone from 13th to 1st in terms of complaints received and I think that should be setting off some alarm bells.

“I know the trust work very hard to deliver the best service across the region and they’ll be just as disappointed with these figures as I am. “Under the NHS constitution they have a duty to look at where mistakes were made and put them right quickly.

“I have already contacted the trust and will be meeting with them to discuss what steps they are taking to deal with this rise in complaints.”

A Health Service Ombudsman spokesperson said: “We are working with this trust to identify what lessons can be learnt from the large number of complaints about them.”

Dr Mark Newbold, chief executive of the Trust said: “Of the eight complaints which the Ombudsman accepted for investigation, five were upheld and we have again apologised to these complainants for their experiences.

“The trust has already made considerable progress in developing innovative and proven systems for improving, measuring and maintaining standards of nursing practice.

“We are committed to providing the best possible care for all of our patients, putting safety at the heart of all that we do and take complaints very seriously as we actively encourage people to get in contact with us.”

 

Journalists

Cathrina Hulse
Multimedia Journalist
Annette Belcher
Multimedia Journalist
Full newsroom contact details
Tell us what's happening in your area.