PROBLEMS that Solihull Council needs to tackle promptly - like potholes in roads or fly-tipping - will now be sorted out a whole lot easier, thanks to a state-of-the art electronic device.
Council officials are being issued with small hand-held computers, combining a camera, phone and camcorder, with which they can take a picture of the problem and e-mail it immediately to their supervisors so that action can be taken.
The council says this will greatly increase the speed of repairs and allow neighbourhood co-ordinators to spend more time working with the community. It will reduce the need for paperwork and cut down on travel time and the associated environmental impact.
Fifteen handhelds have been bought by the council at a cost of about £4,400.
Councillor Ted Richards, cabinet member for transport, highways and infrastructure, said: "These hand-held devices will totally change the way our neighbourhood co-ordinators are able to work.
"Not only will it speed up the way we are able to respond to problems, but it will give our team of co-ordinators more time to do what they do best - work with the community and drive forward local projects with local people."
The handhelds, which are no bigger than a mobile phone, will be introduced in December.