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Dave Pinwell's IT Talk

WE should offer sympathy to any readers who are users of the Sky e-mail service and have spent the last week or so tearing their hair out.

WE should offer sympathy to any readers who are users of the Sky e-mail service and have spent the last week or so tearing their hair out. The heralded ‘upgrade’ of that service has, according to deluge the of frustration in internet discussion forums, been a debacle.

Sky has hitherto rebadged Google’s popular gmail service and sold that to its users. However, a recent announcement stated that ‘Google is no longer able to provide Sky with an e-mail platform that caters for our requirements’. So, it went on, users would be transferred to Yahoo instead.

No reason why Google was suddenly out of favour was given nor were there any descriptions of whizzy new features that would make the disruption worthwhile.

When the switch took place, chaos ensued. Numerous Outlook users reported being deluged with thousands of e-mails which they had long read and deleted, some had them two or three times, and there was no way of stopping this. Once started, it effectively took over the computer and its broadband bandwidth and went on, in many cases, for hours, Some complainants stated that it proved impossible to send an e-mail out.

Other grumbles indicated that the switchover had wiped out e-mail settings, deleted aliases and re-set filters on their PCs. In the eye of the storm, Sky acknowledged that they were ‘aware of this issue and working to resolve it’.

In retrospect, these events look entirely predictable, and might even have been unavoidable, but surely should have been foreseen and subject to advance warnings. Moving an e-mail account is rarely straightforward and needs a bit of planning, and there is a lesson for us all.

 

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