A DISABLED student and her family have slammed a heartless bus driver after he left her stranded in Solihull town centre - even though the bus he was driving was specially adapted for wheelchair access.
17-year-old Megan James, who has cerebral palsy, had gone out for an afternoon on May 28 with her grandmother.
They were trying to return to Megan’s family home in Monkspath at around 3pm when she was refused access to the No 5 bus after it pulled in to the stop by St Alphege Church.
This was despite the bus displaying a wheelchair access sign and having a low floor to enable wheelchairs to use the bus.
“The driver said no electric chairs were allowed,” said Megan. “I was so angry and shocked at how rude he was and then thought ‘how am I going to get home?’
“I’m still angry, especially as it was probably just that he was in a bad mood and couldn’t be bothered to help.”
Megan’s grandmother Joan Rickets pleaded with the driver and a woman bus passenger also intervened.
“He just kept saying ‘don’t blame me, I don’t make the rules’,” added Megan.
Megan, who is at college in Coventry, was then forced to call her mum Teresa, who had to cut short her shift as a midwife at Heartlands Hospital to come to her rescue.
Mrs James said: “I was really annoyed. Megan is just learning how to be independent and do things on her own, then something like this happens.
“If she had been on her own and I hadn’t been around she would have been stranded.”
Since the incident Mrs James has complained to National Express West Midlands who operate the No 5 service and also spoken to the Solihull disability charity Enable.
A spokesperson for National Express West Midlands said: “We have been in contact with Miss James to apologise for the inconvenience caused and are fully investigating the incident.”
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