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Electricity shock jolts mum Paula Porter

A POWER company has issued a grovelling apology after it terrified an Acocks Green hairdresser with a bill that was hardly a snip at an incredible £10,000.

A POWER company has issued a grovelling apology after it terrified an Acocks Green hairdresser with a bill that was hardly a snip at an incredible £10,000.

Paula Porter, aged 41, from Dolphin Lane, said she was gobsmacked when the hefty bill for £9,888 came through her door.

"I couldn't believe it," said mumof-two Paula. "I mean, I know energy bills have been going up, but this is ridiculous.

"What made me really angry is that the letter could have gone out to an elderly person who could have been really upset by it. They might have even just paid the bill," she said.

Even after ringing npower to point out the mistake she said an operator told her that the bill was correct and that she would have to pay it.

Paula, who works in a hairdressers in Shirley, said her troubles began in October when she decided to swap over to npower from her previous supplier British Gas.

"In the past it had cost me £15 a week to pay for my electricity and the system worked really well, but after the npower engineers came around to the house and started pressing buttons on the meter it all started going wrong.

"I couldn't get the money in fast enough," she said. "I had put in £80 by the end of the first week," she said.

After calling out npower several times over a series of months to repair or replace several faulty pre-pay electricity meters Paula decided to take the plunge earlier this year and get a normal electricity meter.

But despite making regular payments to the company, her first electricity bill was still miscalculated.

The company has now said it is looking into how it got the amount so spectacularly wrong.

A spokesman for npower said: "We would like to apologise to Paula for our error. We'll be calling her to reas-sure her that she does certainly not owe us this amount.

"Even taking into account rising energy costs, her bill is clearly incorrect and we are currently working to correctly update her account."

But despite making regular payments to the company, her first electricity bill was still miscalculated.

The company has now said it is looking into how it got the amount so spectacularly wrong.

A spokesman for npower said: "We would like to apologise to Paula for our error. We'll be calling her to reas-sure her that she does certainly not owe us this amount.

"Even taking into account rising energy costs, her bill is clearly incorrect and we are currently working to correctly update her account." ..SUPL:

 

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