AS a loyal customer of Lloyds Bank for over 30 years, I was appalled to learn that they had charged me £81.29 for going overdrawn for just four days after they had paid a standing order without informing me of the situation.
I've heard of the credit crunch but I think that these charges are totally unacceptable and this is no way to treat a supposedly valued customer during what are difficult times for many people.
I immediately rang the bank to question the charges only to be fobbed off with another number to call 'if I wanted to complain'.
So, rather than waste any further time or expenditure, I jumped into my car, drove to Solihull and transferred my account to the Coventry Building Society - who offer free banking.
The high handed approach of Lloyds TSB is typical of the entire banking industry, the same industry that got us into this credit crunch mess.
I just hope that other disgruntled customers will do the same.
John Bassett, News photographer