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Meal deal refusal leaves sour taste

A FAMILY celebrating a special occasion in an upmarket Solihull restaurant were left with a bitter taste in there mouth when they were refused an advertised money-off deal.

A FAMILY celebrating a special occasion in an upmarket Solihull restaurant were left with a bitter taste in there mouth when they were refused an advertised money-off deal.

Claire Wainwright and her mum Elaine Wainwright, dined at Nuthurst Grange Country House in Hockley Heath a few weeks ago, to celebrate a family member's wedding anniversary.

The Wainwrights, who both live in Redditch, had spotted an advert for the restaurant, which promised diners a complementary overnight stay - normally priced around £165 - for spending more than £90.

Supermarket assistant Elaine, aged 54, said: "We called in advance firstly to check if we could spend a £50 gift voucher as part of the offer and that we would be entitled to a free stay if we spent the required amount of money. "A member of staff assured us that we'd be able to do this so we booked a table for Sunday lunch and planned to book a night's stay at a later date."

After enjoying their £24.95 a head meal, the Wainwrights were handed a bill for more than £100.

They presented the gift voucher, but claimed staff refused to honour the deal.

"We were shocked to hear the offer only applied to the A la Carte menu, which they did not specify in the advert. Neither did they say we'd need to book the hotel room for the same night, said Claire.

After arguing their case, the disappointed family were left with no choice but to pay the extra costs.

Claire added: "We were more upset at the unhelpful attitude from staff. We'd had a lovely meal and a nice time at the restaurant but this just ruined our day."

But, owner of Nuthurst Grange, Paul Hopwood, said the restaurant had never had any complaints in the two years the overnight stay deal had been offered.

"It is, and has always been based on two people dining at the restaurant, so people can have a drink and not worry about getting a taxi home later the same night."

After speaking to the News Mr Hopwood said he was willing to resolve the issue and offered the Wainwrights a free night's stay on a day of their choice.

 

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