SOLIHULL-based MEP, Malcolm Harbour, is demanding an end to car rental rip-offs abroad.
A holiday can be overshadowed by returning home and finding a higher credit card statement than expected. This has especially been the case in the car rental industry where consumers have sometimes come back home to find they have been charged more than the price quoted. As the car rental industry grows and an increasing number of us are renting cars abroad, consumers need to be better protected and have more confidence when renting abroad.
Malcolm Harbour is chairman of the Euro committee that deals with consumer protection and he is pressing for an end to these unfair practices. He has taken the problem right to the top and has asked the Commissioner for Consumer Affairs at the European Commission, Meglena Kuneva, to make this problem a priority.
Mr Harbour said: “The practice of a few rogue companies is damaging the reputation of the whole car hire industry. I have asked the Commissioner for Consumer Affairs to draw up a code of conduct for the car hire industry, which all reputable car companies would sign up to. This would help consumers distinguish the trustworthy car rental companies from the rogue ones.”