MARKS and Spencer have been blasted by a Solihull mother for encouraging her underage daughter to purchase alcohol.
While the government are desperately trying to reduce teenage drinking the major UK retailer has been accused of being irresponsible.
Solihull resident Joan Hughes was furious when her then 17-year-old daughter was sent a postal letter from the leading UK retailer offering her a £5 off voucher if she brought a case of wine online.
What rattled the mother-of-three even more was that her daughter who attends Solihull Sixth Form College has never registered her details with the company.
“You hear people talking about underage drinkers all the time but it’s not always the kids who are at fault.
“My daughter has never given M&S any details and they are refusing to tell her where they got them from.
“I think it’s appalling that they can get away with this.
“Who knows how many other underage people have received this.”
Joan’s daughter recently turned 18 but is still waiting for an apology from the company some six months after receiving the promotion from the Wine Direct section.
“They won’t answer my questions, and I just keep getting fobbed off. I’ve sent them lots of letters but nothing has been done,” added Joan.
“A big company like M&S shouldn’t treat people who they call their customers like this.”
A spokesperson from the M&S executive chairman’s office said: “The only way we send out vouchers is if customers have an ‘and more’ credit card or shares in the company.
“We cannot comment on this case unless we have a copy of the letter.”