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Mum demands apology from hospital after 'missed opportunities' leads to hysterectomy

A Chelmsley Wood mum has been given a four figure pay out following claims staff at Heartlands Hospital failed diagnose and treat an infection.

Hayley Sanders says she is still waiting for an apology from the Heart of England NHS Foundation Trust
Hayley Sanders says she is still waiting for an apology from the Heart of England NHS Foundation Trust

A MUM from Chelmsley Wood - who needed a hysterectomy at the age of 19 after hospital staff missed FOUR opportunities to diagnose and treat an infection - has received a five figure pay out

Despite the settlement, Hayley Sanders said she has never received an apology or an explanation from the Heart of England NHS Foundation Trust, following the events in 2009.

Hayley, now 23, was left with no choice but to undergo a hysterectomy after she became ill following the birth of her son Jayden at Heartlands Hospital.

Law firm Irwin Mitchell found that hospital staff performed multiple internal examinations where bacteria would have been passed to Hayley internally but then failed to act on four high temperature readings during and after her son’s birth by emergency caesarean.

Two days after the birth, Hayley was rushed back to hospital with an infection. The young mum was unable to bond and care for her baby in the first months of his life because she was in so much pain. She also suffers from Irritable Bowel Syndrome (IBS) and needs specialist scar revision surgery to her stomach.

“The fact that I have still not received an apology and achieved any kind of closure is still very hard to deal with,” Hayley said.

“The settlement has helped us financially but money can’t buy me another child, money can’t buy us what we have missed out and what my son has missed out on.

“I just could not believe that at 19-years-of age I wouldn’t be able to have children again. I was devastated and determined to get to the bottom of how it could have happened.”

A spokeswoman for Heartlands Hospital, said: “We take the care and safety of all of our patients very seriously. Whilst we cannot comment on this individual case we can confirm that all incidents are fully investigated and the findings shared with the patients and the staff in full.  A detailed action plan is developed to improve and learn from the findings of investigations and this is monitored and inspected by senior teams of doctors, nurses and midwifes.

“Unfortunately, Hayley Sanders suffered complications during the course of the delivery of her son. Whilst no admissions of liability were made, a financial settlement was achieved and we wish Hayley and her family all the best for the future.”



Cathrina Hulse
Multimedia Journalist
Annette Belcher
Multimedia Journalist
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