How we use Cookies

Mum's anger at fight for repairs

AN ANGRY mum says she’s at the end of her tether after struggling for over a year to get her disabled daughter’s wheelchair repaired.

AN ANGRY mum says she’s at the end of her tether after struggling for over a year to get her disabled daughter’s wheelchair repaired.

Twenty-four-year-old Rachel Taylor, who has cerebral palsy, relies on a specialist, power-assisted wheelchair.

But the £5500 equipment has been in need of repairs for over 12 months, with the brakes not working since October.

Mum Shelley Potts, of Houndsfields Lane, near Tidbury Green, said she was frustrated that the authorities could provide no help.

“A lot of people assume the hardest part is looking after Rachel,” said Mrs Potts.

“But actually the real battle is getting the support and help you need from the NHS and social services.”

The wheelchair was made by a private firm, who have since gone into liquidation - making it difficult to mend. Despite going to wheelchair services for help, willing to pay for the repairs, Mrs Potts claims to have got nowhere.

Most of the options presented to her at a meeting last Tuesday (August 2) wouldn’t solve the problem, she said.

“If I get a new chair through them, they’re saying it won’t have a power-pack, which is essential,” she explained. They also recommended some private companies to repair the old one but they either can’t do the job or don’t cover this area.

“I could go and buy another wheelchair myself, which I don’t mind doing, but I could find myself in the same situation of not being able to repair it.”

A spokesman for wheelchair services, now run by Solihull Council, said: “We are unable to comment on individual cases.”

But the local authority said that full assessments were carried out in each case to provide the best possible equipment they were able to.

 

Journalists

Cathrina Hulse
Multimedia Journalist
Annette Belcher
Multimedia Journalist
Full newsroom contact details
Tell us what's happening in your area.