How we use Cookies

Mum's banking on going home

AN ASTONISHED mother-of-four shocked Natwest Bank staff as she emerged from a private inside office after they had closed for the day.

AN ASTONISHED mother-of-four shocked Natwest Bank staff as she emerged from a private inside office after they had closed for the day.

Forgotten Kelly Morris found herself locked inside the Shirley branch after she was shown into a private room and told to 'sort out her banking problems herself.'

""I think they totally forgot I was there," she said.

"One worker was so shocked when I walked out with my kids. They thought everyone was out the branch."

The Shirley resident's nightmare began when she was trying to sort out her over-draft facility after having problems setting up online.

After phoning Natwest asking for their advice, Kelly was promised a call back.

However, the return call never materialised and she was left with no choice but to visit her local branch on Stratford Road after picking up her four children from school.

Things got worse when she was told there was no-one free to help.

Instead she was led into a spare room and told to phone a representative in Bristol herself while her tired and hungry children sat beside her waiting.

"I can't believe how poor their customer service is. It's absolutely disgusting," she said.

"They just literally put me into one of their offices with a telephone and left me to sort out the problem myself."

Nigel Meffen, a spokesman for media relations at Natwest said that he could not comment on individual cases, however he stressed the company would be happy to discuss the matter if the customer returned to the branch.

 

Journalists

Cathrina Hulse
Multimedia Journalist
Annette Belcher
Multimedia Journalist
Full newsroom contact details
Tell us what's happening in your area.