A MOTHER has been left £280 out of pocket after her broken bed wasn’t repaired or replaced.
Helen Gommersall brought a cameo-model bed from Acocks Green retailer VIP Bedding in March 2007 for her son Sam’s birthday in September 2007 and insists she was told her two-year warranty would start from then.
Just months after two-year-old Sam had started to sleep in the bed it became clear that it was faulty and the problem was only reported in November 2008 because the 26-year-old could not find the receipt.
However she was told a £25 service charge would need to be paid in order for someone to come out, assess the damage and take relevant action - a fee Helen was not prepared to pay.
“I paid £280 for a faulty bed and was told I had a two-year warranty so I refused to pay the service charge,” she said.
“It is clearly faulty and now completely broken - it’s lucky Sam wasn’t hurt.”
Helen has since had to shell out £330 for a replacement - this time from Beds Direct as VIP Bedding refused to offer her an exchange or refund.
“I’ve bought fantastic beds from there before but the way I’ve been treated is disgusting. They were just not prepared to help me.”
Kim Barton the director of VIP Bedding said all beds come with the first year fully guaranteed and although the warranty runs for the second year there is a service charge if someone needs to comes out and check the damage.
“We don’t repair our products and the usual procedure would be to exchange any faulty goods with a new item.
“Because she refused to pay the service charge we could not go out and see the damage.
“And we will not do anything for her now because of her attitude.”