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Natwest adds to family's anguish over heirlooms

Red-faced Natwest bosses have admitted they’ve not only lost the safety deposit box of a Solihull woman - but they also let her try other peoples’ boxes with her key in their efforts to find it

Red-faced Natwest bosses have admitted they’ve not only lost the safety deposit box of a Solihull woman - but they also let her try other peoples’ boxes with her key in their efforts to find it.

Last week we told how devastated grandmother Hayat Panwar had lost sentimental gold heirlooms worth thousands of pounds she’d placed in a Natwest safety deposit box - for safe keeping.

The 69-year-old of Boscobel Road Cheswick Green, said “I am still distraught to this day,” Mrs Panwar said.

“I don’t sleep very well and I get upset all the time.”

Mrs Panwar deposited the box, which contained gold given to her by her mother and grandmother, at the bank in February 2009.

But when she went to collect the box in September last year to take out some jewellery to wear for her grandson’s wedding, she was told staff could not find it.

“It’s not about the money, these items are sentimental to me - they are all I have left of my mother and now they are gone,” Mrs Panwar said.

The box contained Asian gold, including Mrs Panwar’s engagement and wedding ring.

Her husband Mohammad Akhtar Panwar said: “I am horrified my wife was shown these other boxes, this should not be happening.

“This might be what has happened to my wife’s box and someone else has walked away with her belongings. There needs to be a major investigation here.

“My wife is very down and hasn’t been herself since all this has happened. We have both been ill because of this,” Mr Panwar added.

A NatWest spokesperson said: “We apologise to Mrs Panwar that we have so far been unable to locate her safe custody box.

“We continue to do all we can to locate the box, to try to bring about the very best outcome for the customer. In addition, we have made a request for information from Mrs Panwar as to the contents of the box, to discuss compensation to go some way to make amends.”

 

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