Solihull commander Chief Superintendent Sally Bourner was speaking at the opening of the new police front desk at Solihull Connect, in Chelmsley Wood Shopping Centre.
“Walking into a police station can be a very difficult thing,” she said.
“So we’re putting ourselves at the heart of the community. By coming to speak to us, we can build up a trust with the community, who are the local eyes and ears and work with them to help reduce crime.”
Sergeant Mark Cowl added: “There can also be a lot of stigma attached to walking into a police station, particularly in such a close knit community.
“Here we have an accessible, friendly and informal setting where people can come and talk to us.
“It’s much more modern and family-friendly than the stuffy old police station.”
Chelmsley Wood Police Station closes to the public on Monday although an intercom will be available for emergencies.