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Royal Mail row for Elmdon woman

CHRISTMAS came late to the family of an Elmdon resident whose post took four months to arrive in Dublin.

CHRISTMAS came late to the family of an Elmdon resident whose post took four months to arrive in Dublin.

However this wasn’t the only post-related problem for Maureen Bastock from Rowood Drive.

She had also sent a card to her disabled sister, who lives in Wales, who received her Christmas greetings on time, though it was damaged and the £40 gift was missing.

On both occasions Mrs Bastock had taken care to ensure the items were properly posted sealing them with tape and had given plenty of time for their arrival.

The 68-year-old said: “It’s a disgrace. I was annoyed. I should have known different - this isn’t the first time it’s happened.”

She believes it was a problem with staffing and wonders whether all the Royal Mail employees were properly vetted; during the Christmas season the company regularly takes on temporary workers.

“With the price of postage going up they need to improve the quality of service or else it’s going to stop people using it,” she added.

Since the incident Mrs Bastock has lodged a complaint with the Royal Mail, though she has been told she won’t receive a refund.

Royal Mail spokeswoman Val Bodden said: “We apologise to the customer for the delayed and damaged items of mail they have posted.

“Every item of mail is important to us and Royal Mail Customer Services team will always seek to investigate whenever such a delay is reported to us.”

She advised customers with concerns to use the special delivery service - which tracks items through the post.

 

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Cathrina Hulse
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Annette Belcher
Multimedia Journalist
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