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Solar panels cash buyer still not had refund - after a year

A BENTLEY Heath man who stumped up hundreds of pounds to have solar panels fitted is still waiting for a refund almost a year after the firm pulled out of the deal.

A BENTLEY Heath man who stumped up hundreds of pounds to have solar panels fitted is still waiting for a refund almost a year after the firm pulled out of the deal.

Tapping into the Government Feed In Tariff scheme introduced in April last year to reduce energy bills, John Jay from Slater Road paid £500 last November to the Redditch-based Energy Saving Group, for around 18 panels to be installed.

Under the offer - which he paid cash for - Mr Jay agreed to sell his roof space to the firm who pocket the money as a ‘middle man’ company for solar panel installers.

Customers should then benefit from cheaper bills by using free electricity generated during daylight hours.

But in January this year Mr Jay, who is 71, was told by a company instructed to install the solar panels that his roof space was unsuitable.

He expected a refund from Energy Saving Group but it was only this July that the pensioner received a letter from the business saying they could not afford to refund his cash straight away .

They did, however offer to send out a surveyor if Mr Jay was willing to buy an expensive solar system.

“They came knocking on doors selling these solar panels last year and I paid then and there,” said Mr Jay.

“They sent different blokes round to measure up but then said the criteria for this £500 scheme had changed and I didn’t qualify.

“I have phoned several times and got nowhere.”

The firm has featured on Watchdog, the BBC’s consumer programme after dozens of complaints were received across the country.

Energy Saving Group had not returned our call at the time of going to press.

 

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