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Solihull Council told to deal with complaints quicker.

SOLIHULL Council bosses have been told to stop dragging their heels over complaints after the authority was revealed as one of the worst when it comes to responding to grievances.

SOLIHULL Council bosses have been told to stop dragging their heels over complaints after the authority was revealed as one of the worst when it comes to responding to grievances.

The warning comes as council figures reveal that the majority of complaints were directed towards the waste and recycling service.

Attitudes of staff and changes in policy have been blamed for the number received by the department.

In all 781 people made complaints about the local authority’s services with the collections accounting for about 15 per cent.

However the overall number of complaints was almost halved for 2011/12.

A letter from the Local Government Ombudsmen to the chief executive of Solihull Council, Mark Rogers, states that the authority, which takes an average of 46 days to deal with nine complaints, should be handling them quicker.

Anne Seex from the Local Government Ombudsmen said: “[The statistics] are one of the highest with which my office deals. I hope that you will be able to respond more promptly in the current year.”

 

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