A LOCAL councillor has complained that the postal service in Solihull has become slow and unreliable in the run-up to Christmas.
Coun Peter Hogarth (Con, Silhill) said he was absolutely appalled at the Royal Mails service around his ward after he and his neighbours received no post on Friday, Monday or Tuesday and found first class letters that were eight days old in his Wednesdays post.
Its gone from a fair service to no service at all, he said.
The price we pay to post letters and cards absolutely does not match the service we are receiving.
There must be many people waiting for hospital appointments, replies to job applications and birthday cards who are receiving them late or maybe not at all.
We need Postman Pat back!
He added that customers were also only able to complain to the sorting office in person, as there was no direct telephone line, making it harder for the elderly, less mobile or those in full-time employment.
A spokesman for Royal Mail blamed the festive period being their busiest time of year for the delays but said they had taken on seasonal staff to help with the extra work.
Mail for delivery is going out for delivery every day in Solihull and we are making every effort to ensure all deliveries are completed that same day.
It is essential that we change in order to secure the future of the business and the highly valued one-price-goes-anywhere service.