A PATIENT waited eight hours for a knee operation only to be told by hospital staff that she could not be admitted that day.
Daphne Day was left fuming following her experience last month. She had arrived at Solihull Hospital on April 1 and was sat in a noisy corridor waiting for surgery.
Eventually - at around 4.15pm - she was told that the operation could not take place because there were no beds available.
The Water Orton woman found the whole experience very frustrating - her daughter had taken time off work to be with her and Mrs Day herself hadn’t had a drink since 10pm the night before.
“Several times over the years I have been admitted to hospital and been taken to my bed straight away where all the necessary details were taken,” said Mrs Day
“Nowadays it’s all done by what I believe to be a white collar workman, sitting in his office - who hasn’t got a clue about people and how we have to organise our lives at home prior to going to hospital for surgery.”
Despite the debacle, Mrs Day praised the staff on duty and laid the blame solely on the management.
Lisa Dunn, hospital director, said: “We are disappointed to hear of this patient’s concerns. Patient safety is our top priority and although we may have to reschedule operations from time to time, our clinicians will not put a patient at risk from an elective non-emergency procedure.
“Our aim is that no patient is waiting longer than 18 weeks from referral to treatment at hospital. We would urge this patient to contact us directly to discuss her concerns so that we can see how we can help.”