SOLIHULL residents have slated their local police service in an online survey asking them to rate their constabulary.
‘Unprofessional,’ ‘disappointing’ and ‘unhelpful’ are just some of the words used to describe Solihull Police on the Rate Your Local Police website.
One user wrote: “Very slow response to emergency call, officers’ promises were not kept, very little faith in Solihull police.”
Another, who had been the victim of an attempted car theft, added: “I am appalled by the lack of help, different officers giving totally different advice.
“Certainly not happy with CID chewing gum in my house and suggesting if I didn’t wish my car to be stolen then perhaps I should buy an old banger.”
Detective Chief Inspector Lee Wharmby responded to this on the site by apologising and asking to speak with the victim directly to discuss the matter.
Other complaints included lack of prompt action to reports of anti social behaviour on Gospel Lane and a PCSO ‘strolling along Ebrington Avenue with her hands tucked inside her pockets.’
But others said Solihull Police were ‘reassuring’ and ‘polite.’
A West Midlands Police spokesman said: “The Rate Your Local Police website allows the public, anonymously if they wish, to score the service received from officers and staff and see what everyone else is saying about them too.
“It is the first site of its kind related to police, the aim being to give members of the public a chance to say exactly what they think about policing in their area – good and bad.
“This site gives members of the public the chance to air their views about the quality of service they have received, which is fed back into the organisation to help improve our service in all areas of business.”