Enquiries should be made if some bin rounds are attracting an above average number of complaints, a borough councillor has said.
Coun Kate Wild, cabinet member for community services, said that Solihull Council should investigate if there is a high number of concerns in particular areas.
“If one crew seems to be getting more complaints than normal then we need to look into why that is,” she said last week.
A recent survey of over 1500 residents, in communities including Dorridge, Hockley Heath, Smith’s Wood and Cheswick Green, found the majority of residents were happy with the refuse and recycling service.
Fifty-one per cent rated collections as “good”, with only three per cent describing the service as “poor” - the lowest rating available.
But the local authority is set to carry out a review of the borough’s mini recycling centres, after it emerged that over half of those questioned never used the facilities.