“IT’S all very well having twinkling fairy lights but what use is that if there isn’t a caring attitude?”
That’s the opinion of a Solihull mum who says her labouring daughter was so distressed with the attitude of staff at Solihull’s new midwifery-led unit that she chose to travel to Heartlands Hospital instead, giving birth to baby Jacob just two hours later.
Jackie Sims from Laxton Grove, a mere two minute walk from the hospital, said daughter Katie Kelly who is already mum to18-month-old Joshua, was looking forward to giving birth in Solihull after being previously assessed as suitable.
“Katie’s waters broke last Wednesday evening (July 28) so she phoned the unit who told her to come along,” said Jackie. “She was examined and told that as she wasn’t experiencing contractions, she should go home and come back if her labour became established.
“They also made her an appointment to attend Heartlands Hospital the following evening at 8pm if there was still no sign of labour.
“By 6pm the following day she was having regular contractions so called again and staff told her to come along when she was ready, telling her she wouldn’t be attending Heartlands.”
Arriving at the unit, Jackie says her daughter was then poorly treated by a midwife support worker and a midwife who offered no support to the 22 year-old who was in full labour.
“All they were interested in was checking that Katie had already booked in and questioning her on why she had come to the unit. The midwife was not at all interested in Katie’s wellbeing or the baby’s. My daughter was so upset and in pain that she asked for her notes and said she would go to Heartlands.
“Katie was not examined and the midwife didn’t ask how we were getting to the hospital and worst of all she never even informed Heartlands we were on our way.
“If this unit is to survive a more caring attitude needs to be applied.”
Lisa Dunn, hospital director, said: “We would again like to apologise to the family for any distress caused, and take all issues raised very seriously.
“Unfortunately, due to patient confidentiality, we cannot comment on any individual patient’s treatment.
“We aim to provide the best possible care for all of our patients and continue to work closely with the family to address the concerns raised.”
The new midwifery-led maternity unit at Solihull Hospital opened on July 19 and is dedicated to dealing with straightforward births only.
Any complex deliveries are being handled by Heartlands Hospital, eight miles away.