AN ELDERLY woman has been left with recurring nightmares after being trapped alone in a Solihull town centre lift for over an hour.
Mary Biswas, of Glascote Close, Shirley was on her way down to do a little shopping at around 3pm on Tuesday January 24, in the Poplar Road car park, when the lift she was in suddenly ground to a halt.
The 66-year-old said: “I was waiting and waiting for the doors to open but they didn’t. I banged them and was shouting ‘somebody help me’ but nobody came. Then I tried the emergency bell but there as no answer.
“I thought, golly what am I going to do?”
On the fourth call, the car park attendant answered and called emergency lift maintenance but it was 75minutes before anyone arrived to free her although once on site, contractors released her in seven minutes.
“By that time I was so distraught,” she added. “I was feeling claustrophobiac. Imagine if you were stuck in a lift for over an hour! I never dreamt it would be that long,
“It’s caused me a lot of mental distress, it was very scary and I was very cold.”
Her husband Subrata is now calling on the council to review their emergency procedures and has warned locals to avoid using the lifts unless they wanted to share his wife’s fate.
“As a result of this horrific experience she is having recurring nightmares and is terrified of using any lift.”
“You have been warned, use these lifts at your peril.”
A council spokesperson said: “We are sorry to hear of Mrs Biswas’ experience- as a precaution, the lift stops if a fault is detected, ensuring the safety of those inside.
“Our lifts are safe – they are inspected daily, serviced fortnightly, and we deal with any incidents as quickly as possible.”