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Windows job certainly not an open and shut case

THE ANGRY daughter of an elderly Kingshurst woman has slammed a well-known window company after they agreed to carry out work for her mother at a set price and then did a U-turn.

THE ANGRY daughter of an elderly Kingshurst woman has slammed a well-known window company after they agreed to carry out work for her mother at a set price and then did a U-turn.

FIfty-nine year old computer operator Jackie Ward is warning elderly people not to do business on the doorstep after her mother, Margaret, waited almost two months for a cash deposit to be returned to her from Staybrite Windows.

Eighty-four year old Margaret, who recently suffered a stroke, was at home in Meriden Drive in early September when a representative from the company called at her property and offered to replace her fascias and apex at her property for £800.

After parting with a £100 cash deposit given to a man from the company based at Stratford Road, Shirley. Margaret, a widow who lives alone, heard nothing further from the company and began to become concerned over the issue.

Since suffering a stroke, Margaret is unable to speak and arranged for her family to contact the company instead.

Jackie got in touch with Staybrite Windows in Shirley, and was eventually told £800 was the wrong price quoted and the work could not be done for that amount but would be more expensive.

However, Margaret was unhappy with the new price given and stated she did not want the work done and cancelled the arrangement.

Staybrite Windows said they would return the money to Margaret in a cheque but Margaret still did not receive anything from the organisation for over a month.

After persistent telephone calls to the company from five different members of her family, who were constantly told the money was in the post, the cheque was finally sent to Margaret last Saturday (15 November).

Jackie Ward said: "Staybrite Windows treated my mother shabbily, she is an elderly woman who lives on her own and recently suffered a stroke. They said they could do the work for a certain price and then changed their mind."

She urged elderly people to inform their families if they have parted with money on their doorsteps and to get everything written down in a formal document or agreement.

Despite repeated attempts by the Solihull News to obtain a response from Staybrite Windows, we had not received a reply at the time of going to press.

 

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