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Woman hits out at solihull council over care charges

CASH-strapped pensioners could be paying hundreds more than they need to because of Solihull Council blunders, a borough woman has warned.

CASH-strapped pensioners could be paying hundreds more than they need to because of Solihull Council blunders, a borough woman has warned.

Valerie Howard has slammed Solihull Council for charging for her husband's care on dates when his day centre wasnt even open.

Husband Jack spends Tuesdays and Fridays at The Croft, in Ulleries Road.

But Valerie said she was stunned to discover that she had been billed for visits on Good Friday and December 27 last year - both days when the centre is shut.

She has also been charged on occasions when 86-year-old Jack was in respite, despite notifying staff that he would not be attending the day centre on those dates.

In each instance, the error meant she had been billed over £100 more than she should have done for that month. Having contacted the local authority, she has now received three credit notices.

But Valerie, aged 77, of Silhill Hall Road, said the succession of blunders wasnt good enough and could have gone unnoticed by other residents whose relatives use the facilities.

I do feel that carers, who have people attending day centres, should be alerted to this and check everything thoroughly, she said.

I wonder how many people have paid more than they should, which they can probably ill afford.

Her concerns follow a furore last autumn over Solihull Councils decision to increase day centre fees for many elderly and vulnerable people.

A Solihull Council spokesman said: Unfortunately, a very small number of people were wrongly charged for day care on the bank holidays mentioned.

Like Mr Howard, all have been refunded, offered an alternative date or given a credit note.

Our processes have been reviewed so this will not happen again, and we apologise for any inconvenience caused.

 

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