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Work of 24/7 top care team complimented

SOLIHULL NHS Care Trust teams, who work around the clock to help people stay out of hospital, have received a Compliments Award.

SOLIHULL NHS Care Trust teams, who work around the clock to help people stay out of hospital, have received a Compliments Award.

The Single Point of Access (SPA) and Intermediate Care teams received the most compliments from members of the public – to earn the Trust’s quarterly award.

The 24-hours-a day SPA was introduced in September 2008 to make it easier for GPs, hospitals, and other professionals, to refer people who need community services to avoid unnecessary hospital admission. The intermediate care teams help people discharged from hospital if they need treatment, or support, in the first days or weeks after returning home. The two teams work alongside each other.

Presenting the award Trust Chairman, Jenni Ord, said: “You help make precious time for people who are in need of your services, and, in particular, I know you have contributed significantly to giving that precious time to people at the end of life. It takes a very special type of person to provide that level of comfort and care at that time.

“I would like to add my personal thanks to everyone involved in what are brilliant services. It is very much deserved that you have been awarded top team status.”

One of the many letters said: “We are so appreciative of all the care, gentleness, and concern, you extended to my mother-in-law during the last few weeks of her life. She wanted to stay at home, which with your help, and moral support, we were able to achieve for her. The whole family is left having a lasting appreciation of the support you gave all of us at a very difficult time.”

 

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Cathrina Hulse
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Annette Belcher
Multimedia Journalist
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