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Zero tolerance after care rap

A HEALTH watchdog has voiced “serious concerns” about the care at Meriden’s Arden Vale hospital.

A HEALTH watchdog has voiced “serious concerns” about the care at Meriden’s Arden Vale hospital.

Inspectors from the Care Quality Commission have assessed Castlebeck, which operates the Showell Lane facility. The company had come under the spotlight following an exposé by BBC’s Panorama earlier this year.

An undercover reporter had secretly filmed staff at the company’s Bristol-based hospital, Winterbourne View.

There were allegations that patients had been taunted, slapped and doused in cold water.

Now, following the CQC investigation, concerns have been raised at four other sites - including Arden Vale.

Chief executive Cynthia Bower said: “We need to be clear, we have not found problems on the same scale as were found at Winterbourne View.

“The company needs to make root and branch improvements to its services and processes.”

The CQC said, for legal reasons, it couldn’t go into further details about the problems.

Lee Reed, Castlebeck’s chief executive, said the safety and wellbeing of patients was “paramount”.

“We will have a zero tolerance policy towards inappropriate behaviour directed against those who use our services,” he added.

 

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